Andrea Carvajal

Events & Operations Manager

Andrea is an organised, discreet and proactive operations and administrative professional with over 8 years of experience supporting senior leaders, busy teams and client-facing environments. Her background spans events and operations management, executive assistance, digital records, SharePoint and Teams administration, procurement, financial administration, meeting coordination, stakeholder communication and business support. She has supported organisations across education, hospitality, events and consulting environments, bringing strong judgement, attention to detail, confidentiality and a warm, solution-focused communication style. Andrea brings practical capability in coordinating events, managing information, supporting operational processes and helping teams work efficiently and professionally.

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SFIA Skills Profile

Skills and capability levels

This profile summarises the key SFIA-aligned skills relevant to Andrea Carvajal's role, delivery experience and professional capability.

Andrea Carvajal

Events & Operations Manager

SFIA Skills

BUSM — Level 6Business AdministrationLeads business administration activities including diary management, inbox coordination, office operations, payroll, invoicing, procurement and executive support.

RLMT — Level 6Stakeholder Relationship ManagementBuilds and maintains professional relationships with senior leaders, clients, staff, students, parents, alumni, vendors and external providers across diverse environments.

MEET — Level 6Meeting and Event CoordinationPlans and coordinates meetings, corporate events, government events, excursions and ceremonies, including venues, run sheets, logistics, accessibility and after-hours arrangements.

INFM — Level 5Information ManagementMaintains digital records, SOPs, knowledge bases, CRM records and information repositories using tools such as SharePoint, Teams and database systems.

DOCU — Level 5Documentation ProductionPrepares and maintains reports, presentations, correspondence, meeting minutes, action items, briefing materials and controlled documentation.

SURE — Level 5Supplier ManagementCoordinates suppliers, vendors, procurement activities, stock management, purchasing, inventory and expenditure tracking to support operational delivery.

FINM — Level 5Financial ManagementSupports financial administration through budget tracking, payroll, invoicing, expenditure reconciliation, purchasing and cost management activities.

METL — Level 5Methods and ToolsApplies business and collaboration tools including Microsoft 365, Word, Excel, PowerPoint, Outlook, Teams, SharePoint and CRM/database systems.

BPRE — Level 5Business Process ImprovementImproves administrative, operational and event processes through better coordination, documentation, SOPs, knowledge management and practical workflow support.

ADMN — Level 5Administrative SupportProvides high-quality administrative and operational support to senior leaders and teams, ensuring activities are coordinated, documented and delivered efficiently.

BURM — Level 4Risk ManagementSupports event and operational risk management by preparing risk documentation, incident records and basic controls for safe and compliant delivery.

ORGV — Level 5Organisational Capability DevelopmentSupports team capability through resource preparation, onboarding support, training coordination, knowledge sharing and structured administrative assistance.

USEV — Level 4User Experience AnalysisSupports positive user and stakeholder experiences by ensuring communications, resources, events, records and operational processes are accessible, clear and well organised.

SFIA level guide

Level 1 · Follow Works under close supervision, following clear instructions to carry out simple, well-defined tasks.

Level 2 · Assist Works under routine supervision, applying basic skills and knowledge with some structured guidance.

Level 3 · Apply Works with limited supervision, exercising independent judgement on familiar tasks and problems.

Level 4 · Enable Works under general direction, taking ownership of significant pieces of work and guiding others.

Level 5 · Ensure / Advise Works under broad direction, accountable for outcomes and providing authoritative advice in their area.

Level 6 · Initiate / Influence Holds significant organisational responsibility, influencing strategy and decisions beyond their immediate area.

Level 7 · Set strategy / Inspire Operates at the most senior level, setting strategic direction and inspiring change across the organisation.