SharePoint Platform Delivery & Sustainment

Federal Government

← Back to projects

Client

Federal Government

Criteria

Project Support Officer

Date

2022

Project context

Overview of the engagement.

P3People provided project support services to support the delivery and ongoing sustainment of a SharePoint platform capability. The engagement involved business analysis, testing, system administration, stakeholder engagement and governance activities to enable the successful rollout, adoption and ongoing operation of new platform capabilities.

The challenge

Understanding the delivery environment.

The engagement required balancing the implementation of new platform capabilities while simultaneously sustaining a live operational environment relied upon by users across multiple business areas. Key challenges included managing operational support, system administration, testing, deployment activities and governance requirements within a highly controlled environment where security, audit compliance and data integrity were critical. Additional complexity arose from the need to coordinate diverse stakeholders, manage user access and data quality issues, and prepare business processes, training materials and deployment documentation to support successful user adoption.

The solution

Applying structure, governance and practical delivery support.

P3People provided comprehensive project support across implementation and sustainment activities, establishing structured processes for governance, testing, issue management and stakeholder engagement. The engagement included administration of user access controls, management of support requests, data quality reviews and reporting activities to maintain platform integrity and continuity of service. Business process analysis was undertaken to develop future-state workflows, training materials and deployment documentation, while user training activities improved operational readiness and adoption. System Integration Testing (SIT), User Acceptance Testing (UAT), pilot deployments and production validation activities were coordinated to ensure new functionality met business and technical requirements. Governance controls were maintained through risk management, agile task tracking, audit preparation and stakeholder reporting activities.

The result

Delivering stronger outcomes.

The engagement contributed to the successful delivery and sustainment of critical SharePoint platform capabilities while maintaining operational continuity for users. Effective governance, testing and support practices improved system reliability, strengthened data integrity and enabled the successful deployment of new functionality. Business process documentation, training materials and user support resources improved user readiness and adoption, while structured risk management and audit preparation activities enhanced compliance and delivery assurance. Through proactive stakeholder engagement and project coordination, the platform continued to evolve while supporting organisational objectives.

Key highlights

What the engagement supported.

Supported delivery and sustainment of the SharePoint platform across system administration, business analysis, testing and user support functions.

Coordinated SIT, UAT, pilot deployments and production validation activities to ensure new capabilities met business, security and operational requirements.

Developed business process maps, training materials and Quick Reference Guides (QRGs) to improve user adoption and operational readiness.

Strengthened governance and delivery assurance through risk management, agile task tracking, audit preparation and stakeholder coordination activities.

Let’s explore your next project.

We support organisations with practical project delivery, governance and transformation expertise to achieve successful outcomes.

← Back to projects